Frequently Asked Questions
Why should I choose direct primary care?
Direct Primary Care (DPC) is a membership-based healthcare model that cuts out insurance companies. This allows Mark to focus entirely on you, providing longer visits, direct communication, and a more personalized experience without the constraints of third-party billing.
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Does Hometown Health accept insurance?
We do not bill insurance. By operating outside the insurance system, we can keep our overhead low and offer transparent, affordable membership rates. Many patients find that combining a DPC membership with a high-deductible insurance plan provides the best value and care. It is important to note that Direct Primary Care offers primary care and some urgent visits, butÂ
What happens if I need to see a specialist?
Mark will still coordinate your care and refer you to specialists when needed. Because he takes the time to truly know your history, he can provide better information to specialists, ensuring your healthcare journey is cohesive and well-managed. Also, since Mark has a much smaller number of patients in Hometown Health than a typical hospital or clinic, he will have time to discuss your specialty care in detail with you and make sure any care coordination and follow up is managed efficiently.
How do I sign up for a membership?
Joining is easy. You can start the process by scheduling a meet-and-greet session to see if our practice is the right fit for you. Once you're ready, we'll guide you through our simple online registration system.
What is included in the monthly fee?
Your membership covers all office visits, direct access to Mark via phone or email, several in-office tests, and basic procedures. There are no co-pays or hidden fees for the services we provide directly in our clinic.
How do I access telehealth services?
Through our membership program, you can easily schedule virtual consultations with Mark using our secure health platform, ensuring you receive care from the comfort of your home.
Are there any hidden costs?
No. Our Direct Primary Care model relies on a clear, monthly membership fee that covers almost all primary care needs without surprises or hidden administration fees.
Can I cancel my membership anytime?
Yes, the membership is designed to be flexible. You can cancel at any time with a simple 30-day notice, with no penalties or long-term commitments required.
Why choose DPC over the insurance system?
With Direct Primary Care, your monthly membership provides direct access to Mark by text, longer appointments, and same-day or next-business-day urgent visits (when available), either in person or by telehealth. Members also have access to affordable cash-pay pricing for many labs and imaging studies. Traditional primary care practices that bill insurance often face financial and administrative pressures that can limit appointment availability and visit length. As a result, patients may experience shorter visits, longer waits for appointments, and less direct access to their provider. DPC removes many of those barriers, allowing more time for personalized care and a stronger patient-provider relationship.
What age groups
Yes, we offer family memberships that include comprehensive pediatric primary care. Mark enjoys working with patients of all ages to promote long-term wellness for the whole family.
Is medical information kept private?
Absolutely. We use secure, HIPAA-compliant electronic health records and communication tools to ensure your medical history and clinical discussions remain strictly confidential.
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Still have questions?
We are here to help you navigate your healthcare journey.